Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. During high-demand periods or holidays, processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with your tracking details.

Shipping Time

Shipping times vary depending on your location and supplier availability. Estimated delivery times are:

• United States & Canada: 7–15 business days
• United Kingdom & Europe: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Other countries: 10–20 business days

Please note that these are estimated timeframes and may vary due to customs clearance, carrier delays, or peak seasons.

Shipping Method

We work with trusted international suppliers and logistics partners to ensure safe and reliable delivery of your order. Depending on your location and product availability, your items may be shipped from different fulfillment centers.

Tracking Information

Once your order is shipped, you will receive a tracking number via email. Tracking information may take 2–5 days to become active in the system.

If you have not received tracking details after 5 business days, please contact our support team.

Delayed or Lost Orders

In rare cases, shipping delays may occur due to customs, carrier issues, or high demand periods.

If your order is significantly delayed beyond the estimated delivery time, please contact us and we will assist you in resolving the issue.

If a package is confirmed lost in transit, we will offer a replacement or refund depending on the situation.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to change your address, contact us within 12 hours of placing your order.

Multiple Items

If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse location. You will receive tracking details for each shipment if applicable.

Customs and Import Taxes

Customers are responsible for any customs fees, import duties, or taxes that may apply in their country. These charges are not included in the product price or shipping cost.

Need Help?

If you have any questions about your order or shipping, feel free to contact our support team. We are always here to help.

GleamPrism Support Team